Get in touch
If getting to us is a concern for any reason please reach out. We are flexible and may also be able to meet you in a variety of community settings across Hartlepool. Just call or email us and we’ll work together to make sure you can get the help you need.
Drop in
Whitby Street, Hartlepool, TS24 7AB. We’re open 9am-5pm Monday to Friday, with late night drop in until 7pm Tuesday.
Give us a call
Call us on 01429 285000. Our phone lines are open 9am-5pm Monday to Friday.
Send a message
hellostart@hartlepool.gov.uk You can email us at any time and we’ll get back to you.
Reach out
We’re here to help. If you’ve got concerns about someone else please get in touch.
Here for you every step of the way.
The word ‘recovery’ means lots of different things to different people. At Start, we believe recovery is a journey that starts the moment you reach out for help and continues through after you’ve successfully completed treatment. We’ll be there for you every step of the way.
We believe that everyone should be able to get the support they need. Anyone living in Hartlepool can use the Start service, regardless of age, substance use or circumstances.
Treatment
Start uses a person-centred approach. When you come to us you’ll be given a Recovery Coordinator. If you need one, you’ll also be allocated a Clinical Support Worker or nurse. They will work with you to find treatment that works for you. This might include some of the following:
Medical treatment
- Medical advice, information and treatment
- Help to reduce drug and alcohol use. This is sometimes known as detox
- Tests for some infections and viruses.
- Vaccinations to protect from some infections and viruses
- Free needle exchanges
- Life-saving kits to help in case of an overdose
Therapy and guidance
- 1-2-1 talking therapy
- Support groups
- Relapse prevention sessions
Support
We also understand that what you need might go further than just treatment. Your Recovery Coordinator will help work out what support will help you on your way to recovery. This includes helping and signposting to support with things like:
Worried about someone?
We know that it’s hard to know what to do when someone you care about is struggling with drugs or alcohol. We can give you advice on how to have a tough conversation or help with making a referral on someone’s behalf.
Call 01429 285000
Experiences of treatment
To give you a better idea of what to expect from treatment, click on the stories below to hear people describing their experiences.
Your questions answered
Start offers support to everyone who needs it. There is no age limit. Everyone living in Hartlepool can use the service.
No, treatment is free. Prescriptions may come at a cost depending on your personal circumstances. You may be able to get free prescriptions if you:
- are 60 or over
- are under 16 or 16 to 18 and in full-time education
- are pregnant or have had a baby in the last 12 months
- a valid medical exemption certificate
- are on certain benefits or have a low income
We always start your assessment with consent. We need to make sure you understand what we need to know to help, and what we will do with that information. We’ll then ask you some questions about:
- Your details
- Details of what substances you’ve been using
- Your physical and mental health
- Your living situation, family and support networks
- Your personal circumstances (this may include some questions about your sexual health and if you have any experiences of domestic abuse)
We will always recommend the options we think are best for your treatment plan. If you feel like group sessions wouldn’t work for you we’ll explore other options to get you the support you need.
Families rarely get separated. If you’re looking to get support, that’s also seen as positive. Depending on your situation they may ask some questions to check that your children are safe. For example, if you would benefit from going to rehab, social services will work with you and your family members so they can help look after your children whilst you’re away. If you’re a single parent, they might work with a close friend who you trust to look after your children.
We understand it can be really difficult to see someone you care about struggling. The tips below can help you start a conversation.
- Start by asking questions that don’t have a yes or no answer. ‘Have you been drinking too much?’ will likely be met with a one word answer. Try ‘How have you been feeling when you’ve had a few drinks?’
- Listening carefully is really important when you are having difficult conversations. It’s important for the person to feel that they are being heard and respected. It can be difficult but try to avoid making assumptions or judging someone before you understand their point of view.
- It can be helpful to end the conversation by talking through what to do next. Ask for their thoughts, instead of telling them what you think they should do. ‘Have you thought about getting some professional advice?’ instead of ‘you need help’
Start offers advice and guidance to anyone. It’s confidential. We will only suggest treatment if it is right for the person.
As long as the person who needs treatment has consented, then they can be referred to us. They could be referred by a hospital, a professional who knows them, a family member or a friend. The Start service is voluntary which means the person is free to decide if they want support.
If you would like we can put you in touch with our team of volunteers who can support you in the area.