Get Help

Get in touch

If getting to us is a concern for any reason please reach out. We are flexible and may also be able to meet you in a variety of community settings across Hartlepool. Just call or email us and we’ll work together to make sure you can get the help you need.

Drop in

Whitby Street, Hartlepool, TS24 7AB. We’re open 9am-5pm Monday to Friday, with late night drop in until 7pm Tuesday.

Give us a call

Call us on 01429 285000. Our phone lines are open 9am-5pm Monday to Friday.

Send a message

hellostart@hartlepool.gov.uk You can email us at any time and we’ll get back to you.

Reach out

We’re here to help. If you’ve got concerns about someone else please get in touch.

Here for you every step of the way.

The word ‘recovery’ means lots of different things to different people. At Start, we believe recovery is a journey that starts the moment you reach out for help and continues through after you’ve successfully completed treatment. We’ll be there for you every step of the way.

We believe that everyone should be able to get the support they need. Anyone living in Hartlepool can use the Start service, regardless of age, substance use or circumstances.

Treatment

Start uses a person-centred approach. When you come to us you’ll be given a Recovery Coordinator. If you need one, you’ll also be allocated a Clinical Support Worker or nurse. They will work with you to find treatment that works for you. This might include some of the following:

Medical treatment

  • Medical advice, information and treatment
  • Help to reduce drug and alcohol use. This is sometimes known as detox
  • Tests for some infections and viruses.
  • Vaccinations to protect from some infections and viruses
  • Free needle exchanges
  • Life-saving kits to help in case of an overdose

Therapy and guidance

  • 1-2-1 talking therapy
  • Support groups
  • Relapse prevention sessions

Support

We also understand that what you need might go further than just treatment. Your Recovery Coordinator will help work out what support will help you on your way to recovery. This includes helping and signposting to support with things like:

Housing and tenancy support
Benefits advice
Debt support
Wider health support
Training and employment
Signposting to other services

Worried about someone?

We know that it’s hard to know what to do when someone you care about is struggling with drugs or alcohol. We can give you advice on how to have a tough conversation or help with making a referral on someone’s behalf.

Call 01429 285000

Experiences of treatment

To give you a better idea of what to expect from treatment, click on the stories below to hear people describing their experiences.

Accessing Support

How did you feel going into your first assessment?

My first assessment, you know it was absolutely fine you build yourself up for, you know thinking oh you know what are they going to ask me, you know what, am I going to want to answer the questions, you know it’s hard looking at yourself honestly but you know all the questions are about you, they’re about what you’re doing with your substances, there’s nothing hard to answer, you know it’s all about yourself so, you know what it was really laid back, the person that I seen was, you know, really lovely I felt like supported through it, really

Accessing Support

What was your first assessment like?

So my first assessment at Whitby Street was, to be honest it was quite easy because I was ready, I was ready to stop.

Treatment plans and medical support

Can you explain how your recovery coordinator supported you?

My recovery coordinator is, like, the first point of contact. So you know, you can call start, and you know I can ask to speak to my recovery coordinator, all my appointments will be with that person. So you get to build a relationship with this person. You know and I’d see my recovery coordinator weekly and you can phone them at any time if you’re struggling. And obviously create your plan with that recovery coordinator, once you’ve built up a bit of like, you know, a relationship with them.

Treatment plans and medical support

How did Start help fit treatment around you?

What’s best for you? Like, I mean, it could be certain times like the school time and things like that, they work round that for you, yeah, a difference, but some things might work or yeah, some things might not just finding that balance like what actually is going to work for you. And it took a little, it took a while but with the help of them at start, I finally found that balance. I don’t know what I’d have done without start though.

Therapy and guidance

How would you describe relapse prevention?

Imagine there’s a person in the middle of a circle, and this circle has 100 lines coming off it, so it kinda looks like a sun yeah, and each one of these lines is a resource that somebody has. So let’s say they’ve got family support, let’s say they’ve got, their finances are in check, let’s say that their housings in check, they’ve got housing support, let’s say that their mental healths in support, let’s say that whatever terms they are with their children, they’re at ease with that whatever that is. I don’t know, things like, is everything to do with their learning disabilities being accounted for, what’s their social network like, what type of people are they hanging around with? Like all these things around, like these positive factors, like if all these things are positive, then that can contribute, heavily contribute towards the prevention of a relapse. If there’s anything that can be identified, that’s lacking or missing? That may well be the one that causes a relapse? You know.

Therapy and guidance

What did you learn in relapse prevention?

And they teach you all that in relapse, you watch slides and stuff of how to change your brain’s way of thinking some people can’t but its changing into positive, because obviously when you’re drinking alcohol it’s constant negative on your brain and then depression sets in and everything else and it’s just relearning, relearning to train your brain into positives.

Additional support

What other support were you signposted to or given once you’d accessed treatment?

I got amazing housing support from start, the housing worker, and I wanted to move away from the house that I’d used my substance in and they helped me to fill an application in for thirteen housing and they supported me like, so there’s different bands that determines how quickly you get a house, you know and they were really good at getting me housed quite quickly to be honest, house that I’m in now, and I love my house. So yeah they helped me get appropriate housing.

Additional support

How has signposted support impacted your recovery process and life more generally?

I now access one of the local gyms with a swimming pool, which that’s probably been one of the better things that I kind of wanted the support with that, to acquire that. That’s been a regular thing for me since, like it’s helped keep me on the straight and narrow for the most part or at least accelerate, if I’m bad it will get me well a little bit quicker, keeping that kind of routine in my life, you know.

How
treatment
works

We know that everyone’s needs are different, so your journey to recovery will be different.

These are the general steps we’ll guide you through to get you there:

01

Getting to know you

This starts with a conversation. We’ll ask some questions to help get to know where you’re coming from and how we can help. There will be some questions about what you’ve been using and how much. We’ll also look at your living situation, and what other support you might need to make your recovery successful.

02

Getting you stable

We may need to carry out a health check. This will include some tests to make sure we know how to help your mental and physical health. If you are dependent on heroin or another opioid you may need a substitute to help stabilise you. This will also mean you can focus on your treatment plan without going through withdrawal or buying drugs on the street.

03

Reducing your usage

We’ll work with you to create a plan that works for you. This will look different for everybody but it could include a detox programme or rehab services. You’ll get a say on how quickly or slowly you feel comfortable reducing your substance use, and we’ll make sure it’s safe and effective.

04

Finishing your treatment

Recovery means different things to different people, and that’s okay. Whatever it means to you, we’ll work with you to achieve your goals. Once you’re healthy and you feel ready, we’ll help you exit treatment. We’ll also be able to put you in touch with local support groups that can help you stay in ‘long-term recovery’.

Your questions answered

Start offers support to everyone who needs it. There is no age limit. Everyone living in Hartlepool can use the service. 

No, treatment is free. Prescriptions may come at a cost depending on your personal circumstances. You may be able to get free prescriptions if you:

  • are 60 or over
  • are under 16 or 16 to 18 and in full-time education
  • are pregnant or have had a baby in the last 12 months
  • a valid medical exemption certificate
  • are on certain benefits or have a low income

We always start your assessment with consent. We need to make sure you understand what we need to know to help, and what we will do with that information. We’ll then ask you some questions about:

  • Your details 
  • Details of what substances you’ve been using
  • Your physical and mental health 
  • Your living situation, family and support networks 
  • Your personal circumstances (this may include some questions about your sexual health and if you have any experiences of domestic abuse)

We will always recommend the options we think are best for your treatment plan. If you feel like group sessions wouldn’t work for you we’ll explore other options to get you the support you need.

Families rarely get separated. If you’re looking to get support, that’s also seen as positive. Depending on your situation they may ask some questions to check that your children are safe. For example, if you would benefit from going to rehab, social services will work with you and your family members so they can help look after your children whilst you’re away. If you’re a single parent, they might work with a close friend who you trust to look after your children.

We understand it can be really difficult to see someone you care about struggling. The tips below can help you start a conversation. 

  • Start by asking questions that don’t have a yes or no answer. ‘Have you been drinking too much?’ will likely be met with a one word answer. Try ‘How have you been feeling when you’ve had a few drinks?’ 
  • Listening carefully is really important when you are having difficult conversations. It’s important for the person to feel that they are being heard and respected. It can be difficult but try to avoid making assumptions or judging someone before you understand their point of view.
  • It can be helpful to end the conversation by talking through what to do next. Ask for their thoughts, instead of telling them what you think they should do. ‘Have you thought about getting some professional advice?’ instead of ‘you need help’

Start offers advice and guidance to anyone. It’s confidential. We will only suggest treatment if it is right for the person.

As long as the person who needs treatment has consented, then they can be referred to us. They could be referred by a hospital, a professional who knows them, a family member or a friend. The Start service is voluntary which means the person is free to decide if they want support.

If you would like we can put you in touch with our team of volunteers who can support you in the area.